Analysis of Service Quality on User Satisfaction Using the E-Servqual, IPA and CSI Methods. INOVTEK Polbeng - Seri Informatika, [S. l.], v. 10, n. 1, p. 250–261, 2025. DOI: 10.35314/zz49qs81. Disponível em: https://jurnal.polbeng.ac.id/index.php/ISI/article/view/340.. Acesso em: 18 jan. 2025.